Support Services
To enhance our solutions, we offer Support X and Network X which are tailored services for our customers, all wrapped up in our unique X experience.
Support X is a reactive technical support service focused on rapid issue resolution. It leverages certified expertise to troubleshoot network problems, escalate tickets to engineers when needed and engage vendors for deeper resolution if required.
Network X is a proactive, cloud-based network monitoring service powered by Auvik. As an add-on to Support X, it offers real-time visibility, identifies threats, manages multi-vendor equipment and helps to prevent network issues before they affect users. It includes a dedicated technical account manager and regular review sessions to ensure continuous optimisation of your network.
